How to Contact Facebook Support: The Right Channel per Issue

In short: Facebook has no customer service phone number or general email address for regular users, in the US or anywhere else. You reach it through channels that depend on the problem: facebook.com/hacked for a hacked account, the Report button for content, a review request and then the Oversight Board to challenge a decision, and the Meta Business Help Center (or a paid Meta Verified plan, from $14.99 a month) for business and ad issues.

The hard part is not writing to Facebook. It is finding the door that matches your situation. This guide sorts them by problem, with the procedures in place in November 2026.

Can you call or email Facebook directly?

No. Meta Platforms, Inc. lists a main phone number in its SEC filings, (650) 543-4800, at its headquarters at 1 Meta Way, Menlo Park, CA 94025. That line is a corporate switchboard. It does not reset passwords, restore accounts or review content. There is no general email address that puts you in touch with an agent either.

Two practical consequences:

• Watch out for fake support lines. Numbers on websites, search ads or social posts promising to “reach Facebook support” are not Meta’s. Scammers on those lines ask for a login code, a payment (often in gift cards or crypto) or the installation of remote access software. Nobody at Meta will ask for your password. If you have been targeted, report it to the FTC at reportfraud.ftc.gov, and to the FBI’s IC3 if you lost money.
• Help happens inside the account. Almost every procedure starts in the app or on the website, under Help and support, or from the piece of content involved.

For formal mail (a legal notice, a subpoena handled by your lawyer), the headquarters address above is the one to use. Expect long delays, and always file the matching online form as well. Readers in the EU and the UK deal with Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland.

What should you do if your Facebook account was hacked?

This is the most common request, and the most urgent.

1. Go to facebook.com/hacked, ideally from a phone or computer you have already used to log in. Facebook recognizes a familiar device more easily.
2. Check your email. When a hacker changes the recovery email, Facebook often sends a message to the old address with a link to reverse the change. Look for it, including in spam.
3. Confirm your identity if asked. Meta tested a video selfie option from October 2024 and extended it to the UK, the EU and South Korea in March 2025. Your face is compared with your profile pictures. According to Meta, it takes about a minute, the video is encrypted, and the facial data is deleted right after the comparison. It is optional: uploading a photo ID such as a driver’s license remains possible.
4. Lock everything down afterward. New password, two-factor authentication, removal of unknown devices and apps, and a check of payment methods attached to any ad account.
5. Warn your contacts. A hacked account is often used to ask friends for money or verification codes.

Avoid repeating recovery attempts many times in a few hours: repeated requests can temporarily block the process. And never pay a service that promises to “recover your account” for a fee. No outside company has privileged access to Meta’s systems.

How do you report content, a fake profile or a scam?

For a post, comment, Marketplace listing or profile, click the three dots next to it, then Report, and choose the most precise reason. A well-categorized report gets handled better than one filed under “something else.”

Depending on how serious it is, other channels exist outside Facebook:

• Fraud and scams (fake sellers, investment scams, impersonation for money): the FTC at reportfraud.ftc.gov, and the FBI’s Internet Crime Complaint Center (ic3.gov) when money was lost.
• Sexual exploitation of a minor or sextortion: the CyberTipline of the National Center for Missing and Exploited Children (NCMEC), and its Take It Down service to help remove explicit images of minors.
• Threats of violence: local police first, then the platform report.

Take dated screenshots before reporting: the content may disappear, and that evidence will matter if you go to the police or a lawyer.

How do you appeal a removed post or a disabled account?

If Facebook removes your post, restricts your account or takes down your page, the process has two stages.

1. The internal appeal. The notification usually offers a “Request review” option. Use it quickly and explain in one or two sentences why the decision looks wrong.

2. The outside appeal: the Oversight Board. Once you have gone through Meta’s own appeal, you may receive an Oversight Board reference number. You can then submit your case on the Board’s appeals site, generally within 15 days of Meta’s final decision. Key points to know:

• the Board covers Facebook, Instagram and Threads content decisions;
• it selects only a small number of eligible cases, usually ones that raise broad policy questions, so most appeals are never reviewed;
• when it does take a case, its decision on that piece of content is binding on Meta.

Readers in the EU have an extra route: certified out-of-court dispute bodies under the Digital Services Act, such as the Appeals Centre Europe. In the US, there is no equivalent, and for a serious financial loss (a business page that brings in most of your sales), talking to a lawyer is the realistic next step.

How do businesses and advertisers get Facebook support?

Businesses have more options than individuals, and these channels become essential as soon as you sell on Facebook through Marketplace or a Shop.

• The Meta Business Help Center is the main entry point. From your business portfolio, the support section lets you open a case for ad, billing, disabled ad account or page access issues. Depending on the account, the country and your ad spend history, Meta offers a form, a chat or a callback.
• Paid subscriptions. Meta Verified creator plans list “enhanced support” with 24/7 chat or email access, at $14.99, $49.99, $149.99 or $499.99 a month per profile, with call requests on higher tiers. Meta warns that enhanced support may not be available to every subscriber. Since September 15, 2026, Meta has also sold Meta One plans for creators and businesses, from $14.99 (Essential) to $499 a month (Max), built on Meta Verified features. Meta’s announcement does not detail the human support included in each plan, so check in Accounts Center what you actually get before paying.

One simple precaution prevents many lockouts: add at least two trusted admins to your page and business portfolio, all with two-factor authentication turned on. If one account is hacked, the other keeps control. If your team logs in from a phone, follow our guide to a secure work phone.

Which forms handle deceased users, copyright and personal data?

Some situations have their own form in the Help Center. Type the keyword into the Help search rather than filing a standard report.

• Account of someone who has died: request to memorialize the account, or to remove it if you are an immediate family member or executor, with proof.
• Copyright or trademark: the intellectual property reporting form, reserved for the rights holder or an authorized representative.
• Access to or deletion of your data: the Accounts Center tools (download your information, delete your account). California residents have extra rights under the CCPA, and UK users can complain to the Information Commissioner’s Office (ICO) if Meta does not answer a data request within one month.

Which mistakes cost weeks?

• Paying an “expert” to recover an account. No outsider has special access at Meta.
• Creating a new account during a suspension. Facebook’s rules ban evading an enforcement action, and doing so can sink your appeal.
• Posting angry public messages to Meta on other networks. It does not trigger any procedure.
• Keeping no evidence. Notifications, screenshots, dates: all of it helps, with the Oversight Board as with a lawyer.

For a business, the risk is best handled upstream: a properly administered page, organized comment moderation and an online reputation management plan all reduce the odds of a crisis. And resist shortcuts such as buying followers: fake engagement is one of the patterns that gets pages restricted in the first place.